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Fineline Team

MEET YOUR BEST JOB AT FINELINE

We’ve been meeting our clients’ individual needs and exceeding their expectations for more than 30 years. Fineline’s success is due in large part to the dedication and contributions of our terrific employees.

We are always looking to hire more talented, experienced, hard-working individuals as we continue to expand our products and services, both in scope and geography. Fineline offers excellent pay, a 401(k) and a comprehensive insurance benefits package.

If you have what it takes to be part of our exceptional team, we would like to hear from you. Send your resumes to resumes@finelineprintinggroup.com.

JOB OPENINGS

Fineline is actively seeking qualified candidates for the following positions:

Client Service Representative

The Client Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements and needs are completely met.

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    Job Responsibilities

    • Receive all questions and concerns from external and internal customers. Provide solutions to problems.
    • Receive job specifications and artwork from Senior Account Manager or customer.
    • Work with Senior Account Manager, Promotional Products and Apparel for pricing and selection of specialty products.
    • Generate electronic quote requests for Estimating department. Review estimates to ensure accuracy and compliance with customer specifications. Discuss any required and/or recommended differences with customer or Senior Account Manager.
    • Prepare estimate letters and provide to customer.
    • Deliver job specifications via the electronic Job Ticket and related supporting materials to Production Staff.
    • Ensure customer supplied components are available within required time frame to meet schedule.
    • Receive proofs from Prepress Dept. Obtain final approval – either self-approve or provide proofs to customer.  Route approvals or revisions back to Prepress Dept.
    • Attend daily production meetings and communicate with department managers re: the status of jobs, unique circumstances relating to jobs, etc.
    • Inform customer and Senior Account Manager of any changes in delivery dates, as determined during the daily production meeting. This includes updating due dates on the system Production Reports.
    • Prepare and provide samples for customer.
    • Prepare and release all billing information to Accounts Receivable by the time of customer proof approval. This should include reviewing current estimate to job specifications & all alterations; Answer all questions that might arise during the invoicing process.
    • Provide support to Senior Account Managers in the areas of estimates, client communication & follow-up, as needed.
    • Serve as back-up to other Client Service Representatives as requested.
    • Answer phones as needed.
    • Complete and maintain all required paperwork, records, documents, etc.
    • Follow and comply with all safety and work instructions, developmental or final. Maintain departmental housekeeping standards.
    • Support the efforts of the Senior Account Manager by participating in on-site sales presentations, demos & customer stewardship meetings.

     

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    Core Competencies

    • Account Management: The leadership and strategic initiative to review account requirements and potential long-term. Includes the foresight to understand the customer relationship beyond a single order and to position Fineline as a preferred vendor.
    • Attention to Communication:The ability to ensure that accurate information is passed on to others who should be kept informed; this includes written and verbal communication.
    • Diagnostic Information Gathering:The ability to identify the factual and accurate information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
    • Fostering Teamwork:As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
    • Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
    • Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

     

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    Required Education & Experience

    • Education:  B.S. or B.A.
    • Professional Experience:  Minimum 4 years of full stack application programming
    • Strong technical skills, a thorough understanding of businesses and how they run, and the ability to communicate effectively with peers & management.

     

Please include salary requirements with resume. NO walk-in applications accepted.

SEND YOUR RESUME

 

Senior Account Manager

The Senior Account Manager serves as an outside sale representative for Fineline Printing Group. This role has direct customer interaction for prospecting, client consultation, specification and quote development, project management, technical issues and schedules that relate to print project execution, warehousing & fulfillment, technology offerings, as well as promotional products and apparel. The Senior Account Manager is responsible for determining the optimal strategy for a specific customer, determining and leading the team to work on customer initiatives, communicating customer requests to the appropriate department and managing these requests, schedules and creating priorities.

This individual utilizes honed and assertive customer “hunting” instincts with “nurturing farming” account development talents. This is a hands-on, proactive position requiring a high level of self-discipline and strategic analysis of business opportunities. Requires exceptional verbal, written and presentation skills, being a dedicated team player, and offering a balanced professional methodology in developing and building relationships based on integrity, product knowledge and widespread industry experience.

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    Job Requirements

    • Achieve monthly, quarterly and annual Sales Plan as determined by Director of Sales and Client Services.
    • Develop profitable and sustainable sales growth at assigned and self-generated retention accounts and MAP’s. Manage these accounts both internally and externally.
    • Develop growth plans for accounts and implement account strategy for growth.
    • Implement prospecting disciplines that create an ongoing flow of new customers.
    • Maintain thorough understanding of the customers’ marketing communication tools and strategies as well as their general printing needs across all facets of the business.
    • Establish and build strong working relationships and clear communication lines with client business leaders and internal team members to ensure the successful delivery of services to your customers.
    • Investigate, track and resolve customer concerns; identify trends and implement solutions.
    • Determine customers’ unmet needs and translate internally for adequate follow up.
    • Manage the overall customer satisfaction and profitability of your accounts.
    • Retain and grow your assigned book of business including meeting or exceeding sell targets.
    • Document activities in CRM as directed.
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    Core Competencies

    • Passion for technology & how to use it in business to improve efficiencies
    • Ability to make product demonstrations and sales presentations
    • Strong team leadership skills
    • Strong business acumen
    • Effective time management skills
    • Good attention to detail
    • Excellent written, verbal & interpersonal communications skills
    • Self motivated
    • Ability to work with minimum supervision
    • Ability to manage and prioritize multiple projects
    • Capability to assimilate and organize large amounts of information
    • Problem solver
    • Flexible
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    Required Education & Experience

    • Education:  Some college preferred.
    • Professional Experience:  Minimum 5-7 years in a sales or marketing position related to print manufacturing, digital VDP, communication, fulfillment and marketing integration technology.
    • Strong technical skills, a thorough understanding of businesses and how they run, and the ability to communicate effectively with peers & management.
    • Must be proficient in the basics of all office software programs required to perform job functions.  Specific ones include: Office 365, Microsoft Word, Microsoft Excel, Microsoft Outlook
    • CRM Business Acumen

Please include salary requirements with resume. NO walk-in applications accepted.

SEND YOUR RESUME

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