Fineline account representatives Rich Mathiesen and Joe West provide some background:
“Headquartered in Columbus, Indiana, Cummins Inc. is a global designer, manufacturer and distributor of service engines and related technologies. Fineline works with twelve Cummins distributors to provide printed materials in the US, Canada and the Caribbean.
Cummins has been a Fineline client and partner since 2005, when we began printing stationery, business cards, envelopes, and other stationery-type products for them. Our work has now expanded to well over one thousand items, from parking tags to labeling forms, all of which are now ordered from our customized online ordering system.”
As a certified MBE, Fineline was able to help Cummins meet its U.S. and global requirements to use a minority business for their printing needs.
Fineline looked at how Cummins was ordering their existing printed materials, and knew we could develop a smoother, more cost-effective and more accurate ordering system for them.
To get the job done, Fineline set up a browser-based online store with a customer interface that was easier to use.
Fineline is now a trusted Cummins partner. We work side by side with Cummins staff, growing their storefront to match their growing business. We take the time to develop more streamlined, more effective ways to communicate with and supply to every new Cummins global customer.
There are lots of moving parts to our relationship. Our work with Cummins now encompasses multiple Fineline departments including sales, customer service, IT, warehousing, mailing, and shipping. We also provide service to hundreds of Cummins representatives in quantities up to tens of thousands of items at a time, providing materials all over the world.
Fineline’s responsiveness is great. The team is friendly and can always get a project done.Cummins Annie Mack, Marketing Production Manager, Cummins