Careers

Meet your best

The Customer Service Representative (CSR), specific to Promotional Products & Apparel is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements and needs are completely met.

The CSR serves as a contact for external customers and will have substantial interaction with internal customers as well.  The CSR will have shared responsibility for all customer ASI (Advertising Specialties Institute) inquires and orders.

The CSR is responsible for making judgments and discretionary decisions that affect the operations of the organization and must effectively communicate those judgments and decisions to the customer. The CSR is responsible for communicating customer order requirements to the Production Staff, in accordance with company procedures and metrics.

You are a member of the Sales and Client Services Team, and together you are accountable for meeting revenue and sales goals of the company. The following responsibilities are key to meeting all the company goals:

  • Guarantee satisfaction and value for our customers.
  • Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
  • Provide the level of service that results in customer retention.
  • Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff. 
  • You and your team are responsible for supporting the company vision and mission.  Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

Key Job Responsibilities

  • Receive ASI Quote Forms from Sales or CSRs to use in the quoting of desired customer ASI product.

  • Schedule, coordinate and facilitate face-to-face ASI customer presentations of products, samples, and information. Receive job specifications and artwork from Senior Account Manager, print CSR or customer.

  • Provide consultative service for customers requiring ideas and suggestions on specialty products.

  • Work with vendor resources for pricing and selection.

  • Work with Technical Solutions Team on product specifications and updates for accounts utilizing Finelink technology.

  • Generate electronic quote requests via ASI ESP/SAGE vendor software.  Review estimates to ensure accuracy and compliance with customer specifications. Discuss any required and/or recommended differences with customer or Senior Account Manager.

  • Secure pricing and margin approval from company executives.

  • Prepare ESP/SAGE presentations, estimate letters and provide to customer. Receive all questions and concerns from external and internal customers.  Provide solutions to problems.

  • Receive ASI Live Order Forms and customer artwork/direction from Sales or CSRs to utilize in the placement of live Adhoc orders into E32.

  • Enter ASI Adhoc Orders into E32 and update Requisitions, and Purchase Orders as necessary.

  • Ensure customer supplied components are available within required time frame to meet schedule.

  • Secure appropriate electronic artwork files for use on product for vendor resource.

  • Traffic and approve proofs for approval of production.

  • Inform Sales, CSR, copy customer of any changes in delivery dates.

  • Provide confirmation of shipping and tracking information to Sales, CSR, and copy customer.

  • Prepare and coordinate samples for customer.

  • Archive customer artwork, proofs, and photos of finished product for future reference.

  • Answer all questions that might arise during the invoicing process.

    Review inventory reports to identify products nearing the re-order point. Advise Sales/CSR to alert customer for direction on refill.

  • Facilitating customer conference calls with meeting invitations, agendas, and action steps.

  • Complete and maintain all required paperwork, records, documents, etc.

  • Follow and comply with all safety and work instructions, developmental or final.  Maintain departmental housekeeping standards.

  • Support the efforts of the Sales or CSRs by participating in on-site sales presentations, demos & customer stewardship meetings.

Required Education and Experience

  • Education:  Minimum - High School diploma.  
  • Professional Experience:  Minimum 2-3 years of order entry or online order processing.
  • Must be able to: (1) read and interpret documents such as estimates, work orders and procedure manuals, (2) clearly communicate, in writing and verbally, job specifications, (3) add, subtract, multiply, and divide in all units of measure. 
  • Must possess outstanding interpersonal skills to effectively interact with external and internal customers. 
  • Must be proficient in the basics of all software programs required to perform job functions.  Specific ones include:
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
    • ESP ASI Central/Sage

Please include salary requirements with resume. NO walk-in applications accepted.

Send Your Resume

The most important duties of delivery drivers are to drive safely to their destination and appropriately represent the company in all activities. Drivers are also often expected to help with the loading and unloading of their products, keep logs of their activities and make sure their vehicles are maintained in good working order. Delivery drivers also handle paperwork related to the delivery.

JOB RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Load truck accurately and safely for customer deliveries.
  • Unload truck as needed at customer locations.
  • Drive company vehicle to make customer deliveries and stock pick-ups, obeying traffic laws and safety procedures.
  • Maintain appropriate licensing, credentials and acceptable driving record.
  • Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
  • Fill customer orders by retrieving material from the warehouse and other locations. 
  • Daily cleaning of the shipping areas/Vehicles as scheduled.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • All other duties as assigned by the Supervisor of Logistics & Warehousing

REQUIRED EDUCATION AND EXPERIENCE

  • High School diploma or equivalent preferred
  • 1-2 years previous warehouse experience preferred
  • Good communication, organizational, time management mathematical skills
  • Dependable and Reliable
  • Data entry and computer skills may be required

Please include salary requirements with resume. NO walk-in applications accepted.

Send Your Resume

The Client Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements and needs are completely met.

JOB RESPONSIBILITIES

  • Receive all questions and concerns from external and internal customers. Provide solutions to problems.
  • Receive job specifications and artwork from Senior Account Manager or customer.
  • Work with Senior Account Manager, Promotional Products and Apparel for pricing and selection of specialty products.
  • Generate electronic quote requests for Estimating department. Review estimates to ensure accuracy and compliance with customer specifications. Discuss any required and/or recommended differences with customer or Senior Account Manager.
  • Prepare estimate letters and provide to customer.
  • Deliver job specifications via the electronic Job Ticket and related supporting materials to Production Staff.
  • Ensure customer supplied components are available within required time frame to meet schedule.
  • Receive proofs from Prepress Dept. Obtain final approval – either self-approve or provide proofs to customer.  Route approvals or revisions back to Prepress Dept.
  • Attend daily production meetings and communicate with department managers re: the status of jobs, unique circumstances relating to jobs, etc.
  • Inform customer and Senior Account Manager of any changes in delivery dates, as determined during the daily production meeting. This includes updating due dates on the system Production Reports.
  • Prepare and provide samples for customer.
  • Prepare and release all billing information to Accounts Receivable by the time of customer proof approval. This should include reviewing current estimate to job specifications & all alterations; Answer all questions that might arise during the invoicing process.
  • Provide support to Senior Account Managers in the areas of estimates, client communication & follow-up, as needed.
  • Serve as back-up to other Client Service Representatives as requested.
  • Answer phones as needed.
  • Complete and maintain all required paperwork, records, documents, etc.
  • Follow and comply with all safety and work instructions, developmental or final. Maintain departmental housekeeping standards.
  • Support the efforts of the Senior Account Manager by participating in on-site sales presentations, demos & customer stewardship meetings.

CORE COMPETENCIES

  • Account Management: The leadership and strategic initiative to review account requirements and potential long-term. Includes the foresight to understand the customer relationship beyond a single order and to position Fineline as a preferred vendor.
  • Attention to Communication:The ability to ensure that accurate information is passed on to others who should be kept informed; this includes written and verbal communication.
  • Diagnostic Information Gathering:The ability to identify the factual and accurate information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
  • Fostering Teamwork:As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
  • Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
  • Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

REQUIRED EDUCATION & EXPERIENCE

  • Education: Minimum – High School diploma. Some college preferred.
  • Professional Experience: Minimum 3-5 years encompassing a broad knowledge of offset printing and all associated processes.
  • Must be able to: (1) read and interpret documents such as estimates, work orders and procedure manuals, (2) clearly communicate, in writing and verbally, job specifications, (3) add, subtract, multiply, and divide in all units of measure.
  • Must possess outstanding interpersonal skills to effectively interact with external and internal customers.
  • Must be proficient in the basics of all software programs required to perform job functions. Specific ones include:
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
  •  

Please include salary requirements with resume. NO walk-in applications accepted.

Send Your Resume

Fineline Printing Group is hiring Press Operators for both 1st and 2nd shift positions. Qualified candidates must be team players and productive in a fast-paced environment.

EXPERIENCE + JOB RESPONSIBILITIES

Three (3) years related printing press experience including the following job responsibilities:

  • Make ready and operate offset printing press
  • Examine offset printing plate for visual defects and apply correcting solution to repair minor defects or inform supervisor of damaged/incorrect plates
  • Apply packing sheet to blanket cylinder to build up blanket thickness to diameter of plate cylinder
  • Measure paper thickness and adjust space between blanket and impression cylinders according to thickness of paper stock
  • Adjust controls to regulate flow of ink and dampening solution to plate cylinder
  • Examine printed piece for ink density, position on paper and registration, and maintain settings throughout production run. Verify pull sheets throughout run to maintain color and quality.
  • Make adjustments to feeder and delivery mechanism
  • Remove and replace worn rollers and adjust pressure between rollers of press, using hand tools
  • Lead, direct, train and monitor the work of press helper, if applicable.
  • Perform job duties in accordance with company safety rules
  • Perform proper and required maintenance as well as cleaning of press in accordance with established company guidelines
  • Complete necessary paperwork and electronic reporting – timekeeping, shop floor data collection, stock pulls, production transitions, etc.
  • Work effectively with customers, sales department, and co-workers to achieve the highest standards of customer satisfaction, cost control and timely performance of duties

REQUIRED EDUCATION

  • Education – Required: High school diploma or general education degree (GED)

Excellent pay, PTO, 401k, health, dental, etc. benefits are available to all employees.

Send Your Resume

Fineline Printing Group is hiring Bindery Specialists for both 1st and 2nd shift positions. Qualified candidates must be team players and productive in a fast-paced environment.

 

Experience + Job Responsibilities

Three (3) years experience in operation of the following equipment:

  • Programmable cutter
  • Stahl folder
  • Mueller saddle stitcher
  • Pocket folder gluer
  • High speed punch

 

Required Education

Education – Required: High school diploma or general education degree (GED)

Excellent pay, PTO, 401k, health, dental, etc. benefits are available to all employees.

Send Your Resume

The Senior Account Manager serves as an outside sale representative for Fineline Printing Group. This role has direct customer interaction for prospecting, client consultation, specification and quote development, project management, technical issues and schedules that relate to print project execution, warehousing & fulfillment, technology offerings, as well as promotional products and apparel. The Senior Account Manager is responsible for determining the optimal strategy for a specific customer, determining and leading the team to work on customer initiatives, communicating customer requests to the appropriate department and managing these requests, schedules and creating priorities.

This individual utilizes honed and assertive customer “hunting” instincts with “nurturing farming” account development talents. This is a hands-on, proactive position requiring a high level of self-discipline and strategic analysis of business opportunities. Requires exceptional verbal, written and presentation skills, being a dedicated team player, and offering a balanced professional methodology in developing and building relationships based on integrity, product knowledge and widespread industry experience.

JOB REQUIREMENTS

  • Achieve monthly, quarterly and annual Sales Plan as determined by Director of Sales and Client Services.
  • Develop profitable and sustainable sales growth at assigned and self-generated retention accounts and MAP’s. Manage these accounts both internally and externally.
  • Develop growth plans for accounts and implement account strategy for growth.
  • Implement prospecting disciplines that create an ongoing flow of new customers.
  • Maintain thorough understanding of the customers’ marketing communication tools and strategies as well as their general printing needs across all facets of the business.
  • Establish and build strong working relationships and clear communication lines with client business leaders and internal team members to ensure the successful delivery of services to your customers.
  • Investigate, track and resolve customer concerns; identify trends and implement solutions.
  • Determine customers’ unmet needs and translate internally for adequate follow up.
  • Manage the overall customer satisfaction and profitability of your accounts.
  • Retain and grow your assigned book of business including meeting or exceeding sell targets.
  • Document activities in CRM as directed.

CORE COMPETENCIES

  • Passion for technology & how to use it in business to improve efficiencies
  • Ability to make product demonstrations and sales presentations
  • Strong team leadership skills
  • Strong business acumen
  • Effective time management skills
  • Good attention to detail
  • Excellent written, verbal & interpersonal communications skills
  • Self motivated
  • Ability to work with minimum supervision
  • Ability to manage and prioritize multiple projects
  • Capability to assimilate and organize large amounts of information
  • Problem solver
  • Flexible

REQUIRED EDUCATION & EXPERIENCE

  • Education:  Some college preferred.
  • Professional Experience:  Minimum 5-7 years in a sales or marketing position related to print manufacturing, digital VDP, communication, fulfillment and marketing integration technology.
  • Strong technical skills, a thorough understanding of businesses and how they run, and the ability to communicate effectively with peers & management.
  • Must be proficient in the basics of all office software programs required to perform job functions.  Specific ones include: Office 365, Microsoft Word, Microsoft Excel, Microsoft Outlook
  • CRM Business Acumen

Please include salary requirements with resume. NO walk-in applications accepted.

Send Your Resume