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Client Success Implementation Manager

The Client Success Implementation Manager, provides exceptional service to clients by executing project work as well as ensuring time-sensitive client materials are available and updated in the e-Commerce store.  This position includes a broad range of tasks such as managing customer relationships, onboarding new client e-commerce storefronts & managing existing sites, gathering and managing product setup requirements, facilitating client meetings and all actionable follow-up items. This position works closely with the Director of Technical Solutions & the VP of Sales & Client Services to ensure that the Finelink technology supports the client’s procurement, marketing and overall business strategy.  This position also assists clients with maximizing return with their storefronts, providing insight on B2B and B2C interactions, improving the customer experience, and handling customer complaints and requests.

 

Key Job Responsibilities & Results

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrates a deep knowledge of the entire Finelink product and service offering
  • Learn and apply an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Finelink solution, this includes developing knowledge of each client’s industry, brand, target market & marketing goals to provide tactical recommendations.
  • Lead new site implementations by working with the Client & internal account management & development teams to collect product specifications, site & template requirements, entering project details utilizing a project tracking tool, documenting and testing products.
  • Create meeting agendas, capture meeting notes, and send meeting recaps
  • Provide ongoing feedback and assessment of project status and issues to Client & Internal Teams and communicate timely updates
  • Reviewing project deliverables and ensuring adherence to quality standards.
  • Demonstrate an understanding of template-based creative functionality, including providing direction to the Graphic team and completing all required creative documentation and testing.
  • Think critically; responsibility for general site consistency and performing regular site auditing
  • Oversee User Acceptance Testing including working with internal teams to communicate changes, fixes & upgrades.
  • Logging bugs and following up with applicable teams in a timely manner
  • Assisting support desk with call volume and escalated calls

 

Competencies

Organizational/Core Competencies (Company)
  • Accountability - Assumes responsibility for successfully accomplishing work objectives and delivering business results; setting high standards of performance for self and others.
  • Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Client Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organizational needs. 
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Mutual Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Functional Competencies (Technical Solutions Team)
  • Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action consistent with available facts, constraints, and probable consequences.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work efficiently.
Positional Competencies (Role)
  • Analytical Thinking – Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Communicates Effectively – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.  Keeps others informed; listens attentively to others’ insights, advice and instruction; responds openly to others; speaks with an appropriate amount of detail; truthful, realistic and constructive in the communication messages.

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Bindery Specialist

Fineline Printing Group is hiring Bindery Specialists for both 1st and 2nd shift positions. Qualified candidates must be team players and productive in a fast-paced environment.

 

Experience + Job Responsibilities

Three (3) years experience in operation of the following equipment:

  • Programmable cutter
  • Stahl folder
  • Mueller saddle stitcher
  • Pocket folder gluer
  • High speed punch

 

Required Education

Education – Required: High school diploma or general education degree (GED)

Excellent pay, PTO, 401k, health, dental, etc. benefits are available to all employees.

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Press Operator

Fineline Printing Group is hiring Press Operators for both 1st and 2nd shift positions. Qualified candidates must be team players and productive in a fast-paced environment.

EXPERIENCE + JOB RESPONSIBILITIES

Three (3) years related printing press experience including the following job responsibilities:

  • Make ready and operate offset printing press
  • Examine offset printing plate for visual defects and apply correcting solution to repair minor defects or inform supervisor of damaged/incorrect plates
  • Apply packing sheet to blanket cylinder to build up blanket thickness to diameter of plate cylinder
  • Measure paper thickness and adjust space between blanket and impression cylinders according to thickness of paper stock
  • Adjust controls to regulate flow of ink and dampening solution to plate cylinder
  • Examine printed piece for ink density, position on paper and registration, and maintain settings throughout production run. Verify pull sheets throughout run to maintain color and quality.
  • Make adjustments to feeder and delivery mechanism
  • Remove and replace worn rollers and adjust pressure between rollers of press, using hand tools
  • Lead, direct, train and monitor the work of press helper, if applicable.
  • Perform job duties in accordance with company safety rules
  • Perform proper and required maintenance as well as cleaning of press in accordance with established company guidelines
  • Complete necessary paperwork and electronic reporting – timekeeping, shop floor data collection, stock pulls, production transitions, etc.
  • Work effectively with customers, sales department, and co-workers to achieve the highest standards of customer satisfaction, cost control and timely performance of duties

REQUIRED EDUCATION

  • Education – Required: High school diploma or general education degree (GED)

Excellent pay, PTO, 401k, health, dental, etc. benefits are available to all employees.

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Client Service Representative

The Client Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements and needs are completely met.

JOB RESPONSIBILITIES

  • Receive all questions and concerns from external and internal customers. Provide solutions to problems.
  • Receive job specifications and artwork from Senior Account Manager or customer.
  • Work with Senior Account Manager, Promotional Products and Apparel for pricing and selection of specialty products.
  • Generate electronic quote requests for Estimating department. Review estimates to ensure accuracy and compliance with customer specifications. Discuss any required and/or recommended differences with customer or Senior Account Manager.
  • Prepare estimate letters and provide to customer.
  • Deliver job specifications via the electronic Job Ticket and related supporting materials to Production Staff.
  • Ensure customer supplied components are available within required time frame to meet schedule.
  • Receive proofs from Prepress Dept. Obtain final approval – either self-approve or provide proofs to customer.  Route approvals or revisions back to Prepress Dept.
  • Attend daily production meetings and communicate with department managers re: the status of jobs, unique circumstances relating to jobs, etc.
  • Inform customer and Senior Account Manager of any changes in delivery dates, as determined during the daily production meeting. This includes updating due dates on the system Production Reports.
  • Prepare and provide samples for customer.
  • Prepare and release all billing information to Accounts Receivable by the time of customer proof approval. This should include reviewing current estimate to job specifications & all alterations; Answer all questions that might arise during the invoicing process.
  • Provide support to Senior Account Managers in the areas of estimates, client communication & follow-up, as needed.
  • Serve as back-up to other Client Service Representatives as requested.
  • Answer phones as needed.
  • Complete and maintain all required paperwork, records, documents, etc.
  • Follow and comply with all safety and work instructions, developmental or final. Maintain departmental housekeeping standards.
  • Support the efforts of the Senior Account Manager by participating in on-site sales presentations, demos & customer stewardship meetings.

CORE COMPETENCIES

  • Account Management: The leadership and strategic initiative to review account requirements and potential long-term. Includes the foresight to understand the customer relationship beyond a single order and to position Fineline as a preferred vendor.
  • Attention to Communication:The ability to ensure that accurate information is passed on to others who should be kept informed; this includes written and verbal communication.
  • Diagnostic Information Gathering:The ability to identify the factual and accurate information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
  • Fostering Teamwork:As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
  • Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
  • Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

REQUIRED EDUCATION & EXPERIENCE

  • Education: Minimum – High School diploma. Some college preferred.
  • Professional Experience: Minimum 3-5 years encompassing a broad knowledge of offset printing and all associated processes.
  • Must be able to: (1) read and interpret documents such as estimates, work orders and procedure manuals, (2) clearly communicate, in writing and verbally, job specifications, (3) add, subtract, multiply, and divide in all units of measure.
  • Must possess outstanding interpersonal skills to effectively interact with external and internal customers.
  • Must be proficient in the basics of all software programs required to perform job functions. Specific ones include:
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
  •  

Please include salary requirements with resume. NO walk-in applications accepted.

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Senior Account Manager

The Senior Account Manager serves as an outside sale representative for Fineline Printing Group. This role has direct customer interaction for prospecting, client consultation, specification and quote development, project management, technical issues and schedules that relate to print project execution, warehousing & fulfillment, technology offerings, as well as promotional products and apparel. The Senior Account Manager is responsible for determining the optimal strategy for a specific customer, determining and leading the team to work on customer initiatives, communicating customer requests to the appropriate department and managing these requests, schedules and creating priorities.

This individual utilizes honed and assertive customer “hunting” instincts with “nurturing farming” account development talents. This is a hands-on, proactive position requiring a high level of self-discipline and strategic analysis of business opportunities. Requires exceptional verbal, written and presentation skills, being a dedicated team player, and offering a balanced professional methodology in developing and building relationships based on integrity, product knowledge and widespread industry experience.

JOB REQUIREMENTS

  • Achieve monthly, quarterly and annual Sales Plan as determined by Director of Sales and Client Services.
  • Develop profitable and sustainable sales growth at assigned and self-generated retention accounts and MAP’s. Manage these accounts both internally and externally.
  • Develop growth plans for accounts and implement account strategy for growth.
  • Implement prospecting disciplines that create an ongoing flow of new customers.
  • Maintain thorough understanding of the customers’ marketing communication tools and strategies as well as their general printing needs across all facets of the business.
  • Establish and build strong working relationships and clear communication lines with client business leaders and internal team members to ensure the successful delivery of services to your customers.
  • Investigate, track and resolve customer concerns; identify trends and implement solutions.
  • Determine customers’ unmet needs and translate internally for adequate follow up.
  • Manage the overall customer satisfaction and profitability of your accounts.
  • Retain and grow your assigned book of business including meeting or exceeding sell targets.
  • Document activities in CRM as directed.

CORE COMPETENCIES

  • Passion for technology & how to use it in business to improve efficiencies
  • Ability to make product demonstrations and sales presentations
  • Strong team leadership skills
  • Strong business acumen
  • Effective time management skills
  • Good attention to detail
  • Excellent written, verbal & interpersonal communications skills
  • Self motivated
  • Ability to work with minimum supervision
  • Ability to manage and prioritize multiple projects
  • Capability to assimilate and organize large amounts of information
  • Problem solver
  • Flexible

REQUIRED EDUCATION & EXPERIENCE

  • Education:  Some college preferred.
  • Professional Experience:  Minimum 5-7 years in a sales or marketing position related to print manufacturing, digital VDP, communication, fulfillment and marketing integration technology.
  • Strong technical skills, a thorough understanding of businesses and how they run, and the ability to communicate effectively with peers & management.
  • Must be proficient in the basics of all office software programs required to perform job functions.  Specific ones include: Office 365, Microsoft Word, Microsoft Excel, Microsoft Outlook
  • CRM Business Acumen

Please include salary requirements with resume. NO walk-in applications accepted.

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Shipping Technician

The Shipping Technician works effectively and efficiently in a dispatch and warehouse environment to receive and schedule shipping and freight operations, including developing a working knowledge of the operations of organization and creating proper and detailed shipping documentation. Works with operations and the warehouse team to ensure customer satisfaction.

JOB RESPONSIBILITIES

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Input data daily in the e32 system – shipping information, paper allocations and receipt of raw materials, inventory transactions.
  • Communicate daily with customer service and purchasing departments.
  • Prepare skids and cartons for shipment including taping, labeling and shrink-wrapping. Repack "split shipments" when necessary.
  • Determine appropriate carrier for shipment and make arrangement for pickup. Pick and pack orders from finished goods products.
  • Load and unload trucks.
  • Communicate with transportation companies.
  • Follow all Standard Operation Procedures (SOP’s) pertaining to area of responsibility.
  • Work as part of a team.
  • Demonstrate good housekeeping skills. Accurately receive and return goods to proper place in warehouse.
  • Daily cleaning of the shipping areas as scheduled.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • All other duties as assigned by the Logistics Manager.

CORE COMPETENCIES

Organizational/Core Competencies:
  • Accountability - Assumes responsibility for successfully accomplishing work objectives and delivering business results; setting high standards of performance for self and others.
  • Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Client Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organizational needs. 
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Mutual Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Functional Competencies:
  • Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Follows procedures, ensures high-quality output, takes action.
  • Results-Oriented – Knowing what results are most important to achieving overall department and organizational goals and organizing resources to accomplish them. Setting high goals for group accomplishments and using measurement methods to monitor progress; tenaciously working to meet or exceed goals while deriving satisfaction from achievement and continuous improvement.

 

PHYSICAL DEMANDS

This job operates in a warehouse/manufacturing environment.  The facility is climate controlled and has concrete floors. While performing the duties of this job, the employee is frequently required to bend, crawl, sit, talk, move about, hear and speak. May be required to work in restricted spaces and/or under difficult lighting and access conditions. The noise level may be high when equipment is in operation. The employee must occasionally lift and/or move up to 60 pounds and be able to use appropriate support equipment to lift and move greater amounts. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to properly use such safety equipment as is appropriate to the work to prevent injury to self or others.

REQUIRED EDUCATION & EXPERIENCE

  • High School diploma or equivalent preferred
  • 1-2 yrs previous warehouse experience preferred
  • Good communication, organizational, time management mathematical skills
  • Dependable and Reliable
  • Data entry and computer skills may be required

Please include salary requirements with resume. NO walk-in applications accepted.

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