Careers

Meet your best

The Key Account Manager serves as a member of the Sales & Client Services Team and is responsible for the development and management of relationships with large and complex Key Accounts. You will build strong account relationships with superior service creating new sales channels and helping to identify new markets & products and services.  This position will participate in the sales efforts of, on-boarding and large project management.

As a Key Account Manager, you will work on complex issues where analysis of situations or data is required.  You are expected to use strong presentation and communication skills. You will need to continuously build knowledge of competitive information, and industry/technical knowledge to share with Key Accounts & other internal stakeholders.

Key Job Responsibilities / Results:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide day-to-day management and leadership of assigned account relationships, as the lead point of contact.
  • Anticipate customer needs and work with the company to ensure needs are met.
  • Bring in new business from existing clients or contacts and develop new relationships with potential customers.

Key Account Management Duties:

  • Developing a solid and trusting relationship between major key customers and company
  • Resolving key customer issues and complaints
  • Developing a complete understanding of key account needs
  • Anticipating key account changes and improvements
  • Managing communications between key accounts and internal teams
  • Leading account team assigned to each customer
  • Participate in strategic planning to improve account results
  • Participate in reviewing contracts and management of Service Level Agreements
  • Establishing and overseeing customer spend with the company
  • Working with sales team, client service team, logistics, managers, directors, and team members from other departments dedicated to the same customer account to ensure the highest quality of materials are being produced and all client needs met
  • Actively gain understanding of client industries, their organizational and operating structure, buying process and business objectives to increase sales and promote customer retention.
  • Collaborating with the sales team and client services team to maximize profit by up-selling or cross-selling.
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
  • Meeting all customer needs and deliverables according to proposed timelines
  • Analyzing account data to provide customer relationship management
  • Expanding relationships and bringing in new clients .

Competencies:

Organizational/Core Competencies:

  • Accountability - Assumes responsibility for successfully accomplishing work objectives and delivering business results; setting high standards of performance for self and others.
  • Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Client Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organizational needs. 
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Mutual Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Functional Competencies:

  • Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

·         Results-Oriented – Knowing what results are most important to achieving overall department and organizational goals and organizing resources to accomplish them.  Setting high goals for group accomplishments and using measurement methods to monitor progress; tenaciously working to meet or exceed goals while deriving satisfaction from achievement and continuous improvement.

Supervisory Responsibility:

N/A

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Required Education and Experience

  1. Bachelor's degree in business, communications, marketing or related field, or equivalent combination of education and experience.    
  2. Minimum ten (10) years of sales experience with high-level knowledge of printing, marketing and or communication industries. 
  3. Minimum five (5) years account management experience.
  4. Proficient in the use of CRM tools and internet-based systems to manage business portfolio.
  5. Strong communication skills to manage the internal and external stakeholder expectations
  6. Ability to multi-task and manage several customers at the same time
  7. Strong leadership, interpersonal and organizational skills
  8. Strong listening skills
  9. Strong negotiation & problem-solving skills
  10. Great presentation skills
  11. Strong technology skills in using video conferencing, presentation platforms, social media platforms, CRM systems, project management tools

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please include salary requirements with resume. NO walk-in applications accepted.

Send Your Resume

The Client Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements and needs are completely met.

JOB RESPONSIBILITIES

  • Receive all questions and concerns from external and internal customers. Provide solutions to problems.
  • Receive job specifications and artwork from Senior Account Manager or customer.
  • Work with Senior Account Manager, Promotional Products and Apparel for pricing and selection of specialty products.
  • Generate electronic quote requests for Estimating department. Review estimates to ensure accuracy and compliance with customer specifications. Discuss any required and/or recommended differences with customer or Senior Account Manager.
  • Prepare estimate letters and provide to customer.
  • Deliver job specifications via the electronic Job Ticket and related supporting materials to Production Staff.
  • Ensure customer supplied components are available within required time frame to meet schedule.
  • Receive proofs from Prepress Dept. Obtain final approval – either self-approve or provide proofs to customer.  Route approvals or revisions back to Prepress Dept.
  • Attend daily production meetings and communicate with department managers re: the status of jobs, unique circumstances relating to jobs, etc.
  • Inform customer and Senior Account Manager of any changes in delivery dates, as determined during the daily production meeting. This includes updating due dates on the system Production Reports.
  • Prepare and provide samples for customer.
  • Prepare and release all billing information to Accounts Receivable by the time of customer proof approval. This should include reviewing current estimate to job specifications & all alterations; Answer all questions that might arise during the invoicing process.
  • Provide support to Senior Account Managers in the areas of estimates, client communication & follow-up, as needed.
  • Serve as back-up to other Client Service Representatives as requested.
  • Answer phones as needed.
  • Complete and maintain all required paperwork, records, documents, etc.
  • Follow and comply with all safety and work instructions, developmental or final. Maintain departmental housekeeping standards.
  • Support the efforts of the Senior Account Manager by participating in on-site sales presentations, demos & customer stewardship meetings.

CORE COMPETENCIES

  • Account Management: The leadership and strategic initiative to review account requirements and potential long-term. Includes the foresight to understand the customer relationship beyond a single order and to position Fineline as a preferred vendor.
  • Attention to Communication:The ability to ensure that accurate information is passed on to others who should be kept informed; this includes written and verbal communication.
  • Diagnostic Information Gathering:The ability to identify the factual and accurate information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
  • Fostering Teamwork:As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
  • Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
  • Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

REQUIRED EDUCATION & EXPERIENCE

  • Education: Minimum – High School diploma. Some college preferred.
  • Professional Experience: Minimum 3-5 years encompassing a broad knowledge of offset printing and all associated processes.
  • Must be able to: (1) read and interpret documents such as estimates, work orders and procedure manuals, (2) clearly communicate, in writing and verbally, job specifications, (3) add, subtract, multiply, and divide in all units of measure.
  • Must possess outstanding interpersonal skills to effectively interact with external and internal customers.
  • Must be proficient in the basics of all software programs required to perform job functions. Specific ones include:
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
  •  

Please include salary requirements with resume. NO walk-in applications accepted.

Send Your Resume

The Senior Account Manager serves as an outside sale representative for Fineline Printing Group. This role has direct customer interaction for prospecting, client consultation, specification and quote development, project management, technical issues and schedules that relate to print project execution, warehousing & fulfillment, technology offerings, as well as promotional products and apparel. The Senior Account Manager is responsible for determining the optimal strategy for a specific customer, determining and leading the team to work on customer initiatives, communicating customer requests to the appropriate department and managing these requests, schedules and creating priorities.

This individual utilizes honed and assertive customer “hunting” instincts with “nurturing farming” account development talents. This is a hands-on, proactive position requiring a high level of self-discipline and strategic analysis of business opportunities. Requires exceptional verbal, written and presentation skills, being a dedicated team player, and offering a balanced professional methodology in developing and building relationships based on integrity, product knowledge and widespread industry experience.

JOB REQUIREMENTS

  • Achieve monthly, quarterly and annual Sales Plan as determined by Director of Sales and Client Services.
  • Develop profitable and sustainable sales growth at assigned and self-generated retention accounts and MAP’s. Manage these accounts both internally and externally.
  • Develop growth plans for accounts and implement account strategy for growth.
  • Implement prospecting disciplines that create an ongoing flow of new customers.
  • Maintain thorough understanding of the customers’ marketing communication tools and strategies as well as their general printing needs across all facets of the business.
  • Establish and build strong working relationships and clear communication lines with client business leaders and internal team members to ensure the successful delivery of services to your customers.
  • Investigate, track and resolve customer concerns; identify trends and implement solutions.
  • Determine customers’ unmet needs and translate internally for adequate follow up.
  • Manage the overall customer satisfaction and profitability of your accounts.
  • Retain and grow your assigned book of business including meeting or exceeding sell targets.
  • Document activities in CRM as directed.

CORE COMPETENCIES

  • Passion for technology & how to use it in business to improve efficiencies
  • Ability to make product demonstrations and sales presentations
  • Strong team leadership skills
  • Strong business acumen
  • Effective time management skills
  • Good attention to detail
  • Excellent written, verbal & interpersonal communications skills
  • Self motivated
  • Ability to work with minimum supervision
  • Ability to manage and prioritize multiple projects
  • Capability to assimilate and organize large amounts of information
  • Problem solver
  • Flexible

REQUIRED EDUCATION & EXPERIENCE

  • Education:  Some college preferred.
  • Professional Experience:  Minimum 5-7 years in a sales or marketing position related to print manufacturing, digital VDP, communication, fulfillment and marketing integration technology.
  • Strong technical skills, a thorough understanding of businesses and how they run, and the ability to communicate effectively with peers & management.
  • Must be proficient in the basics of all office software programs required to perform job functions.  Specific ones include: Office 365, Microsoft Word, Microsoft Excel, Microsoft Outlook
  • CRM Business Acumen

Please include salary requirements with resume. NO walk-in applications accepted.

Send Your Resume

Fineline Printing Group is hiring Press Operators for both 1st and 2nd shift positions. Qualified candidates must be team players and productive in a fast-paced environment.

EXPERIENCE + JOB RESPONSIBILITIES

Three (3) years related printing press experience including the following job responsibilities:

  • Make ready and operate offset printing press
  • Examine offset printing plate for visual defects and apply correcting solution to repair minor defects or inform supervisor of damaged/incorrect plates
  • Apply packing sheet to blanket cylinder to build up blanket thickness to diameter of plate cylinder
  • Measure paper thickness and adjust space between blanket and impression cylinders according to thickness of paper stock
  • Adjust controls to regulate flow of ink and dampening solution to plate cylinder
  • Examine printed piece for ink density, position on paper and registration, and maintain settings throughout production run. Verify pull sheets throughout run to maintain color and quality.
  • Make adjustments to feeder and delivery mechanism
  • Remove and replace worn rollers and adjust pressure between rollers of press, using hand tools
  • Lead, direct, train and monitor the work of press helper, if applicable.
  • Perform job duties in accordance with company safety rules
  • Perform proper and required maintenance as well as cleaning of press in accordance with established company guidelines
  • Complete necessary paperwork and electronic reporting – timekeeping, shop floor data collection, stock pulls, production transitions, etc.
  • Work effectively with customers, sales department, and co-workers to achieve the highest standards of customer satisfaction, cost control and timely performance of duties

REQUIRED EDUCATION

  • Education – Required: High school diploma or general education degree (GED)

Excellent pay, PTO, 401k, health, dental, etc. benefits are available to all employees.

Send Your Resume

Fineline Printing Group is hiring Bindery Specialists for both 1st and 2nd shift positions. Qualified candidates must be team players and productive in a fast-paced environment.

 

Experience + Job Responsibilities

Three (3) years experience in operation of the following equipment:

  • Programmable cutter
  • Stahl folder
  • Mueller saddle stitcher
  • Pocket folder gluer
  • High speed punch

 

Required Education

Education – Required: High school diploma or general education degree (GED)

Excellent pay, PTO, 401k, health, dental, etc. benefits are available to all employees.

Send Your Resume